Dell ProSupport
Designed to address the technology challenges you face today,
Dell ProSupport starts with a
service model designed for IT professionals like you.
Dell ProSupport for IT provides:
- 7x24 direct access to Dell Expert Centers
- Fast-track dispatch for Dell-certified technicians
- Escalation management through Dell’s Global Command Centers
Dell ProSupport for End-Users is designed for organizations with limited or no dedicated IT staff. End-users receive 24x7 direct break-fix hardware support plus “how-to” support on popular software applications such as Norton™ AntiVirus, Microsoft® Office, Microsoft Small Business Server, Intuit® QuickBooks®, Adobe® Photoshop® and Adobe Acrobat®.
Additional Dell ProSupport Options align to the way you use technology — rapidly responding to your needs, protecting your investment, your productivity and your sensitive data, and providing enhanced proactive support services to help reduce the risk and complexity of managing your infrastructure.
| SPEED OF RESPONSE | PROTECTION | PREMIUM PROACTIVE |
International Onsite Service* provides service and support for your Dell laptop while you are traveling.
Specialized Onsite Options allow you to augment your daily IT management or tap into specific technical expertise for critical projects when needed. Recommended options for notebooks include:
- Onsite Parts Management to help minimize downtime by having parts at your fingertips
- Onsite Personnel to augment your IT staff
- Onsite Diagnosis for accelerated troubleshooting
| Asset Management and Protection help protect sensitive data.
- Accidental Damage Protection* repairs or replaces accidentally damaged systems
- Laptop Tracking and Recovery tracks lost or stolen systems.
- Extended Battery service covers an optional replacement battery during a system’s 3-year limited warranty* period.
Data Management and Protection
- Keep Your Hard Drive* helps you retain control of sensitive data.
- Hard Drive Data Recovery provides unlimited attempts to recover data from a failed hard drive.
- Remote Data Deletion can remotely delete data if your system goes missing due to loss or theft.
- Certified Data Destruction wipes your hard drive clean and destroys data
| Enterprise-Wide Contract provides enhanced proactive capabilities through:
- Designated service delivery manager
- Performance benchmarking and custom reporting
- Planning and assessments
|
Deployment Services
Our end-to-end deployment services are designed to simplify and accelerate the customization and utilization of your new systems. Dell Deployment Services include everything from order consolidation to coordination of deployment resources.
Managed Deployment
Dell Managed Deployment Services are for customers who need a complete, end-to-end deployment solution. Managed deployments are useful within complex logistical environments which require a single point of contact.
Custom Factory Integration
Dell offers custom factory integration services to help accelerate your system deployments. We can perform a range of services such as custom configuration, consolidation, and integration in our factory so that you can deploy your systems right out of the box.
ImageDirect
ImageDirect is a web-based, hosted image management service that enables customers to easily create, manage, and load custom images for
Dell commercial client systems.
Asset Recovery Services
Asset Recovery Services offers safe and environmentally-appropriate disposal solutions for outdated or end-of-life IT assets. This service includes transportation, flexible logistics, equipment processing, detailed data security and environmental reports at an affordable price.
